cheap fare guru Support Tickets All Reviews

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cheap fare guru Reviews

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  • Rebooking

    I had to cancel my flight due to some restrictions. I have been trying to call them for 2days, the only thing I'm getting is a busy signal. Finally someone answered and I was roundly told to call back tomorrow. I called back the following day, the supervisor is out of office. Please please help, I must travel ASAP. Looking at the complaints, it seems that they might be fraudulent activities with this company. Traveling on Lufthansa More...
  • ticket discrepancies

    I purchased a ticket at cheapfareguru's web site with my credit card on Wednesday. I immediately received an email from their site confirming the itinerary and that my credit card was confirmed. About 30 minutes later I received a call from someone who I could just barely understand who said he was calling from cheapfareguru. He said he was calling to "confirm" my flight and asked me to send a confirmation email back to him to accept the charges for the flight. He quoted details of the flight and 2 of the details were different than what their confirmation email had... More...
  • Change Of Ticket Price!!

    Hi, This is in reference to the Booking ID# 5FJQVO for the ticket travel date if 8th Feb and Return date is 11th March, 2015. I want to make the change in the return ticket from March 11th to May 27th, 2015 and I called up the customer service and got to know the penalty for $458 to pay. When I asked for the breakup of this amount, they mentioned that $300 will go to Airline, $25 is the cheapfareguru charges and rest of the amount of around $125 is the difference in taxes. Please explain why there is a difference in taxes I need to pay if I am only making the amendments in the return... More...
  • Scam Artists

    Purchased R/T Airfare from Westchester, NY to Osaka, Japan for $1607. I was sent email confirmation and a voice mail to call in to confirm the ticket and that the ticket and price were not guaranteed until confirmed (the credit card had already been billed the total amount). I returned the call and was told of a change in connecting flights and that it now arrives at one Tokyo airport and departs from another TWO HOURS AWAY! I told them it was unacceptable and to cancel which is when I was hit with a $150 cancellation fee??? I asked how that's possible since the flight... More...
  • Refund

    We were sent an email advising we will be charged $200 for the cancellation. and we cancelled just 3 days after we made the reservation. The email indicated we will be refunded the rest but it will take one to two billing cycles. It has been 6 weeks and nothing, I have sent emails and no response. Why would it take so long to get a refund when they got the entire amount up front right away? Why would it take so long to get half of it back as promised? It takes a second to get the money from your debit card but forever to get it back? More...
  • agent lied about ticket price

    I booked a ticket from DC to Atlanta and the charge was $388. An hour later, the agency called me and told me that the AirTran airline is modifying the ticket price and will now cost $489 ($450 for the ticket and the rest is agency fee). I believe them and bought the ticket. When I checked in at the airline, the receipt that AirTran charge CheapFareGuru is only $339.40. CheapFareGuru actually lied to me about AirTran's price change. When I called them to complain, the agent does not care, and I told her that I will file a complain with BBB and AirTran, etc. All she said is go... More...


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