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cheap fare guru Complaint - Avoid them to buy your ticket
cheap fare guru Complaint

cheap fare guru Complaint


Avoid them to buy your ticket

We bought a ticket from Houston to international destination and paid $ 1020 for May 15th,2015 with insurance. For job related reason my wife cannot make a trip. I called the quatar airlines costumer service first to cancel my ticket and get the refund. They said that since ticket were purchased through cheap fare guru website, we would have to call their customer service. I made a call to whatever guru customer service. It took more than an hour for them to answer my call. The guy in customer service answers with heavy accent ( can barely understand his English) and said that there is a 500 dollars cancellation fee ( almost 50% of the total fare) unfair very unfair. My flight is on mid May 2015 and I am caling in way advance in March 16th 2015. I asked him if I cam talk to his supervisor, he said he would put me on hold for 5 minutes. But his supervisor finally answers after 30 minutes and argues with the same point ( 500 dollars cancellation fee) and hungs up the phone. What a rip off by this guys. I am complaining about this business with better business bureau and they should be out of business. Avoid them to buy your ticket. Read their reviews by other customers. Save your time and money.

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