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cheap fare guru Complaint - Customer support sucks
cheap fare guru Complaint

cheap fare guru Complaint

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Customer support sucks


do not even think to book a ticket from them. I had purchased my ticket from newark to kolkata(travel date is end of April) two months back.Till that time there was no issue since I had not interacted much with their customer service.Two Week before when I had to cancel my trip , I called them up asking the cancellation charge for my tickets. One of their customer service guy probably Ron told me that they would charge 300 bucks for the same.I did ask them to cancel my ticket yesterday ,Paul told me that since this is none refundable ticket they would not pay me back even single penny for it if I cancel my ticket. When I fought with them Paul told me that they would confirm the same with Jet airline and do let me know the cancellation charge. So far I have called them 7-8 times and every time they told me that they have not receive any reply from Jet airline and ask me to call them after 2 hrs. I'm being felt so cheated that I can't explain.


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Comments


trkingdaddy says: (3 years ago)
 0
I book my Trip to China to visit my granddaughter.I sent for my china visa.They gave me a 30 day visa.So I called Cheap fare Guru.to explain what happen.They told me I would have to pay 350.00 plus get another ticket also have to pay that price.When talk to American Airlines.They said there should not be a charge since it still over 30 day before I travel.I made a big mistake booking with them.I was told to call American Airlines on Monday.They want to know why I have to buy another ticket.also have to pay a 350.00 fee.Please people do not use this site.They are very dishonest in there business
Richard



Guruservice says: (6 years ago)
 0
If you want to cancel the flight there is a cancellation fee as per airline rule. Now this is an international flight so the price for cancellation is higher than of domestic travel. The airline rule is that all tickets are non-refundable in the sense that you will have credit with the airline instead of money going back into your credit card. You are not being cheated you are just frustrated and do not want to listen.






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