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cheap fare guru Complaint - air ticket
cheap fare guru Complaint

cheap fare guru Complaint


air ticket

I bought an online ticket for my grand mom thru CheapFareGuru not aware that her visa was expired. I contacted them as soon as i knew the status of her visa to have them postpone her flight agreeing to pay for the cancellation fee of $350.

Now my grand mom's visa has arrived, I called them back and was put on hold for over 40 minutes transferring between 4 different people. Still, no one could help me. They told me to call back and talk to a certain individual because that person was not there at the time.

I called again on the 2nd day, and i was put on hold for over 20 minutes. I finally get to talk to a guy. He told me that i would have to pay over $600 extra for the flight while the cost of the flight online was only $50 extra. I asked him to give me a brake down of the charges, and he could not even explained exactly how he came up with the charges. He just hang up the phone on me.

So, i called Delta directly and spoke to a customer support individual. She explain to me all the details of the charges and that i would only had to pay $50 extra for the flight. She gave me multiple flight options and my grand mom is on her way.

I would never ever recommend purchasing ticket from CheapFareGuru, their customer support are the worst i have ever seen.

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