cheap fare guru Complaint

cheap fare guru Complaint

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we booked a flight we had to cancel, we had no choice. we paid 1069.00 they are now trying to charge me another500.00 when i can get the flight on line for half that amount,i have been on he phone with them all day getting the run around, just wanted to warn anybody thinking of booking with them


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Comments


Biolog says: (5 years ago)
 0
Biggest Scam!Bait and Switch!

The website always sows lower price but as you try to buy the ticket, the price significantly increases. Spoke to them several times claimed the low fare seats are sold out. Yet continues to show lower fare even after day.



Guruservice says: (5 years ago)
 0
And Roga for your information it is an international travel and for that you should of checked what you have booked, we cannot look after you like a little baby. If you want to change then you will have to pay cancellation fee and since its international flight it could be $250 plus. And yes ofcourse we will ask for the e-mail. What if you say i didnt tell them to change the date and what will we do? Tell me and what if your mother flew and then you tell your credit card company i dont authorize this charge who will pay now?





Guruservice says: (5 years ago)
 0
We are not trying to take your money. The cancellation fee depends on how many passengers are with you and if your travel is domestically its $150 + per person. If its international it could be from $250-350 plus.





roga says: (6 years ago)
 -1
Bought an international return ticket for my mother but later on found that it had more than 22 hours of stopover.
As per their policy (weird as it may sound) customer has to confirm via email before a ticket can be issued.
Called the customer service to cancel and re issue new one with less stopover (Had not replied with the confirmation email yet).
But the customer service guy wants the confirmation email before discussing the issues and states that the cancellation charges are 250$ and he can do me a favor by charging only 90$ while all he had to do was issue a new ticket as I had not sent the acceptance email yet.
Forced me to send the acceptance email as otherwise I would have to pay the cancellation charges to airline. (I am sure they have not yet bought the ticket from airline yet).
And the most frustrating part comes now: The disclosure that they send with the confirmation email states that we loose all rights to contest and not even the credit card company can do anything as we have accepted the disclosure.
Cheats/Fraudulent company.
No wonder has an F rating with BBB
Will try and sort with Airline or look what American Express has to say with this "Disclosure" policy of theirs.




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