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cheap fare guru Support Ticket - ticket discrepancies

cheap fare guru Support Ticket

ticket discrepancies - CHEAP FARE GURU.COM

Created By: dlwilcoxen's Picture dlwilcoxen Last Reply: dlwilcoxen's Picture dlwilcoxen
Priority Level: [Medium] Status: [Open]
Created: 3 years ago Last Updated: 3 years ago
Department: General Replies: 0
Product: CHEAP FARE GURU.COM

I purchased a ticket at cheapfareguru's web site with my credit card on Wednesday. I immediately received an email from their site confirming the itinerary and that my credit card was confirmed. About 30 minutes later I received a call from someone who I could just barely understand who said he was calling from cheapfareguru. He said he was calling to "confirm" my flight and asked me to send a confirmation email back to him to accept the charges for the flight. He quoted details of the flight and 2 of the details were different than what their confirmation email had indicated. I told him that the details were not the same as my confirmation email. That's when he said I was wrong and he insisted that I needed to send back an email confirming the flight or else it would be cancelled. I asked to speak to a supervisor 5 times and each time he refused. I had no choice but to hang up. I then received an email that said they were canceling the flight. Now it is Sunday (4 days later) and my credit card still has the charge on it without a refund.

I will not be using this web site ever again.
Reference Number 2TZIYZ


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